Les Grands Ballets Canadiens (“GBC”, “we”) is committed to protecting your privacy in connection with the reservation or purchase of tickets for shows, events, or dance classes, the provision of ancillary services (e.g., parking reservations, show packages, ticket delivery, management of your customer account, etc.), the purchase of merchandise, or making of donations to our Foundation or to another non-profit organization, whether these services are provided directly by GBC or by third-party service providers as described below (taken together, “Ancillary Services”). When you access our website, https://grandsballets.com/, or use our Studios GB mobile application (collectively, the “Website”) and consult or visit them, contact us, or consent to receive email messages from us using our Ancillary Services, you agree to the terms and conditions of this Policy. The Website and Ancillary Services are collectively referred to as the “Services”.
The objective of this Privacy Policy (the “Policy”) is to provide you with information about the reason and the manner in which GBC collects, uses, and shares your personal information, the options you have in this respect, and how you can access and rectify your personal information if necessary.
For this Policy, “Personal Information” refers to any information about an individual that could, directly or indirectly, allow them to be identified, such as a street or email address, telephone number, or any financial information.
We collect, use and disclose your personal information as is necessary to provide our Services to you, with your consent, or as permitted or required by law. How we obtain your consent will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use, and disclosure of that information as outlined in this Policy.
Typically, we will seek your consent when your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use, or disclosure of your personal information at any time by contacting us using the contact information provided in the “Contact Us” section below. Before we implement the withdrawal of consent, however, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide you with certain Services.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Policy.
Depending on the circumstances, here are some types of personal information that we may collect about you:
When you purchase a ticket to a show or event, online at the box-office or by phone, we may collect: your name and language of correspondence; contact information such as your telephone number and your physical and e-mail address; payment method information (including your payment card number, expiry date, and CVV code);
Information related to your reservation of a show or event ticket, parking, or any other Services; your date of birth; your interests and preferences for arts and cultural activities;
When you contact us by phone, e-mail, or using an online form, we may collect: your full name, e-mail address, phone number, mailing address, the nature of your request, and any other information that you provide us with;
When you subscribe to our newsletter, we may collect: your e-mail address and full name;
When you complete a survey, we may collect: your full name, e-mail address, appreciation of the show or webcast, interests, sources of information, occupation, date of birth, mode of transportation;
When you create a customer account, we may collect: your e-mail address, full name, country of residence, and postal code;
When you connect to our Website, we may collect: your e-mail address;
When you make a donation in support of our Foundation, we may collect: your full name, e-mail address, the amount of the donation, payment method information (including your payment card number, expiry date, and CVV code);
When you book a dance or adapted dance class at Studios GB or the National Centre for Dance Therapy: we collect your last name, first name, e-mail address, date of birth, gender, mailing address, telephone number, payment information (including your payment card number, expiry date and CVV code);
When you request information about or reserve one of our halls to produce an event, we may collect: your full name, the name of your company, your website address, your position title, your office and mobile phone numbers, your physical and e-mail address; information about your event;
When you apply for a position via our Careers tab, we may collect: your full name, physical and e-mail address, phone number, level of education, gender, marital status, whether you belong to a particular group (for equal access purposes), the résumé and presentation letter that you send.
Use of cookies and other technologies to collect information (“Cookies”): A cookie is a very small text document, which often includes a unique anonymous identifier. When you visit our Website, we may collect technical information using electronic means such as cookies. This information may include data about your visits, including the IP address of the computer used, the date, time, and duration of your visits, which pages you view, the type of browser, operating system and screen resolution used, your location, browser language settings, the site from which you accessed our Website, keywords searched (if you arrived via a search engine), number of page views, information entered, and advertisements seen. We use these data to measure and improve the effectiveness of our Website or enhance the experience of its users, and to provide you with adapted services. We may also use them to identify you for the purpose of managing your preferences. We may also collect and use the following type of information when online users visit and/or interact with us on our Website. We may also use pixel tags, invisible pixels, Web beacons or other similar technologies to track your use of our Website. A Web beacon is a small file placed on a web page that allows a website to perform certain tasks, including counting users who have viewed that page, or to access cookies. The information we obtain in this way allows us to tailor the services we provide to our Website visitors to deliver targeted ads and measure the overall effectiveness of our online advertising of shows or events.
We collect your personal information by various methods through our points of contact (call center, box office, Website, and social networks), especially when you book and purchase a ticket for a show or an event, donate to our Foundation or to another non-profit organization, purchase or use an Ancillary Service, contact customer service, complete a survey or react on our social media accounts or to messages that we send you by e-mail or SMS.
We use your personal information primarily:
To finalize reservation or purchase transactions when you buy a ticket for a show or an event presented by an Event Provider or by GBC, or other Ancillary Services offered by GBC;
To determine and verify your identity;
To respond to your requests for information, manage your customer account, and deliver the Services purchased;
For marketing, market analysis, and survey purposes;
To target your needs, interests, and preferences;
To inform you of shows, events, Ancillary Services, benefits, products, and goods that may be of interest to you;
To control the quality of our customer service and to prevent fraud;
For any other purpose as required or permitted by law.
GBC administers a ticketing system. When you reserve or purchase tickets or other Ancillary Services by phone, at the box office or online, or when you make a donation, some of your personal information is collected in a unique customer account to facilitate the management of your ticket reservation or purchase, purchase of Ancillary Services, or donation. GBC has implemented measures to protect the confidentiality of your personal information and the various transactions made in your customer account.
For the purposes of their customer relationship management, GBC may also use a customer’s personal information contained in the ticketing system or collected in the course of communications with customer service, participation in a survey, interactions on social media accounts, or following receipt of e-mail or SMS messages from them or when visiting their websites (including the Website).
In any event, we do not share, sell or distribute your personal information with or to unrelated third parties except in these limited circumstances. Personal information may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the information was originally collected or for purposes to which you have consented. For example, sometimes a third party may have access to your information to handle mailings on our behalf or to evaluate how best to answer a question from you or resolve a claim made by you.
Below is a list of our third-party service providers that may process your personal information:
Before disclosing personal information to a third party, we require by contract that said third party takes appropriate precautions to protect that information. In such cases, we take steps to ensure that the rules set out in this Policy are followed, and require that service providers maintain the confidentiality and security of your personal information. We also require that they use your personal information only for the limited purposes for which it was provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information.
We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or those of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, or other assets.
If you no longer want to receive marketing-related e-mails from us, you may opt out of receiving such e-mails by selecting the “Unsubscribe” link at the bottom of any e-mail message you receive from us. Alternatively, if you created an online account when you registered to receive our e-mail messages, you may log in to that account and make changes to your communication preferences. You may also opt out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related e-mail, we may still need to send you communications about the use, modification or cancellation of certain of our Ancillary Services that you purchased.
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you would like more information on the periods during which your personal information will be kept, please contact us using the contact information in the “Contact Us” section below.
We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information that we hold, to protect such information against loss or theft, and to prevent any unauthorized access, transmission, reproduction, use, or amendment thereof.
Only our employees or suppliers who need to access your personal information in the course of their duties will have access to it. These employees have been trained to handle such information properly and in accordance with our security protocols and strict standards of confidentiality. We will deploy industry-standard efforts to prevent any loss, misuse, unauthorized disclosure, alteration, or destruction of information.
Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we, unfortunately, cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information you provided has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
The personal information you transmit to us is stored on computer servers in Quebec, Canada, and the United States, which has different privacy rules than your country. If these data are outside your country, they are subject to the laws of the country in which they are located and may be disclosed to governments, courts or law enforcement, or regulatory agencies of that other country, and in accordance with the laws of that other country.
However, our practices regarding your personal information will always continue to be governed by this Privacy Policy and, as applicable, we will comply with the requirements of the GDPR, providing adequate protection for the transfer of personal information from the EU or EEA to a third country.
Upon written request and subject to proof of identification, you may consult the personal information that we have collected, used or shared, as required or permitted by law, and/or ask that it be corrected.
You may also withdraw your consent to our disclosure or use of personal information collected.
Accessing the personal information contained in your file and rectifying such personal information is free of charge. However, a small fee may be required, upon notice from us, to cover the costs of processing such requests (e.g., the cost of photocopies).
If you do not provide the required personal information, we will not be able to create your customer account in order to enable you carry out a transaction by phone or online, and you will have to come to our box office to complete your future purchase of tickets or Ancillary Services, or to make your donation in cash.
If you would like to close an existing costumer account, you must contact us by phone or as indicated below under “Contact Us.”
As applicable, you may be entitled to additional rights, including as a resident of the European Union, particularly under the GDPR, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe that we have exceeded the legitimate basis for processing, that processing is no longer necessary, or that your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. To learn more about your rights under the GDPR, visit the European Commission’s page on Data Protection.
Under certain specific circumstances, we can refuse to provide the requested information to you, notably if the request is manifestly unfounded or excessive, if it would be extremely costly to provide the information requested, or if the information contains references to other individuals, cannot be disclosed for legal, security or business proprietary reasons, has been obtained during the course of an investigation of a potential breach of contract or to prevent or detect fraud, or is subject to lawyer-client or judicial privilege.
You also have the right to file a complaint with data protection authorities.
This Policy applies only to our products and services. It does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites, products or services.
Our products and services are not intended for persons under the age of 14, and we do not knowingly collect personal information from children under the age of 14. If you are a minor under the laws applicable to your place of residence (age 14 in Québec), please do not provide us with personal information without the express consent of a parent or guardian.
If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.
Any comments or questions on this Policy or any access or rectification request concerning your personal information may be addressed, by e-mail or mail, to:
Mr. Marc Lalonde
Executive Director
Les Grands Ballets Canadiens
1435, rue De Bleury, suite 500
Montréal (Québec) H3A 2H7
T. 514 285-4221
F. 514 285-4252
By email : mlalonde@GrandsBallets.com
We will update this Privacy Policy from time to time to reflect changes in our practices, our technology, our legal obligations, and other factors. Please see “Last Update” at the bottom of this page for the latest update of this Policy. Unless otherwise noted, any changes to this Privacy Policy will be effective immediately upon posting on this page in an updated privacy policy. By using the Website following such a change, you consent to the practices set out in the updated Policy.
Last update: June 2023
